MBI Health’s new partnership with DrDoctor sees the integration of MBI’s automated patient management software LUNA Enterprise with DrDoctor’s Quick Question tool.
LONDON, UK, 23 April 2024: MBI Health (MBI), the UK’s leading organisation for automated safety and performance improvement through assured data has today announced a new integration partnership with DrDoctor, the UK’s leading patient engagement platform (PEP) supplier.
The integration partnership improves patient flow and ensure timely, efficient care for patients, by combining MBI’s LUNA Enterprise platform with DrDoctor’s Quick Question tool.
According to West Suffolk Hospital, the integration partnership has already supported reduced waits. Over 10% of patients contacted were removed with the vast majority of removals who had waited less than 40 weeks. This comes as a result of DrDoctor managing engagement with patients and MBI managing system workflow to update trust system records and reporting position. The joint solution enables practical questions to be put to patients to identify whether appointments are still required, whilst AI-backed technology automatically sorts the responses and accurately adjusts those patients that are safe to remove with minimal manual attention.
The tool will support trusts, like West Suffolk Hospital, in improving the patient experience and generating renewed efficiencies. With no login required, the Quick Question tool sees 90% of responses within the first 48 hours, with LUNA Enterprise managing the associated administration to improve trust’s patient engagement digital strategies.
Beyond waitlist reduction, the collaboration also validates patient information instantly, which not only saves administrative burden, but frees up capacity for medical staff. This frees up time previously being spent on laborious and manual waitlist validation work.
A member of the team at West Suffolk Hospital commented: “Our operational teams are under immense pressure to support clinical staff while managing the longest patient waitlists we’ve ever faced. Our now automated waitlist validation tool allows us to reduce the pressure on our non-medical staff while allowing clinical teams to continue providing the best care. Our top priority is seeing all of the patients that need to be seen – when they need to be seen – and leveraging these tools is the best way to tackle the long-standing obstacles in our way”.
Founder of MBI, Barry Mulholland commented: “By leveraging our industry leading solution, West Suffolk Hospital has been able to demonstrate its exceptional commitment to delivering the best care and driving increased operational efficiencies and patient safety. Our partnership with DrDoctor will support trusts in equipping patients with the tools they need to effectively engage in their care, whilst supporting trusts in delivering the necessary outcomes”.
Founder and CEO of DrDoctor, Tom Whicher added: “Our collaboration with MBI is at the core of our mission, which is to help solve the immediate pressures facing the NHS. At DrDoctor, we understand that it is only possible to provide trusts with the best experience by collaborating with committed teams working towards the same end goal, like MBI. We’re delighted to report on the work we’re doing with them at West Suffolk Hospital to help prioritise what we know is most important to trusts right now – waitlist reduction. Integrations like this continue to help us in delivering a more hybrid approach to healthcare for patients – ensuring those who need to be seen in person, are prioritised, and those who can get care remotely, are able to do so”.
– ENDS-
For more information please visit https://mbihealth.com or https://www.drdoctor.co.uk/
Or contact [email protected] or [email protected]
About DrDoctor
DrDoctor provides the UK’s leading patient engagement platform in the NHS, covering primary and secondary care across over 70 NHS trusts and health boards. Using digital appointment-booking services and video consultations, DrDoctor empowers patients to take control of their healthcare and works to improve patients’ DNA rates by up to 35 percent. Their mission is to work with their partners to understand the challenges facing their staff and deliver technology that automates routine tasks and common blockers whilst improving the quality of patient care. Founded in 2012, award-winning DrDoctor now has more than 150 employees and has booked more than 117 million appointments across NHS practices.
About MBI Health
MBI Health are leaders in improving patient safety and performance in healthcare organisations. We give you confidence that your data is assured and accurate, so that you can make informed decisions and avoid surprises. Drawing on our extensive experience working with more than 90 NHS organisations, we put you in control to manage patient safety and operational risk. The combination of expertise, healthy data, and technology provide complete oversight of your patient demand, helping you prioritise, contain cost, and increase productivity. We’ve supported more than 500 projects, working with more than 90 NHS organisations and multiple international assignments over 20 years and currently support more than 35 organisations per year.
